Frequently Asked Questions

Refundo provides legal support for VAT disputes, personal tax assessments, customs duty appeals and reclaims related to overpaid tax levies. Our team tailors each approach to the regulations and procedural requirements applicable in Switzerland.

To begin, contact us by phone or email and share preliminary details about your case. We review your documentation, explain the next steps, and prepare a formal engagement outlining roles, timelines and transparent fee arrangements.

We typically request tax notices, assessment letters, invoices, accounting records and any related correspondence with tax authorities. Additional paperwork may be needed depending on the dispute or refund type.

Timelines vary based on complexity, volume of documentation and authority response times. Many cases reach resolution in a few months, while more intricate matters may extend longer. We provide regular updates throughout.

Our fees are transparent and agreed in advance. We offer fixed rates or contingency arrangements depending on the nature of your case. No hidden charges are applied, and you receive a clear fee schedule before engagement.

Yes. We maintain open communication and supply status reports by email or through our secure client portal. You receive timely notifications when documents are submitted or when key milestones are reached.

We evaluate each situation individually and do not impose a rigid minimum claim threshold. Our team assesses viability, potential impact and procedural costs to determine the best approach.

Absolutely. Our legal specialists prepare submissions, attend hearings and negotiate on your behalf with administrative officers to ensure your interests are properly represented.

While each case is unique, clients typically recover eligible overpaid tax amounts or achieve a favorable settlement in disputes. We focus on realistic strategies aligned with your specific circumstances.

Yes. We assist non-resident individuals and foreign companies with Swiss tax issues, VAT reclaims and cross-border dispute resolution by coordinating with local and international advisors.

Deadlines vary by type of tax and governing regulation. In many cases you can submit claims for several years retroactively. We review your history and advise on applicable cutoff dates.

We adhere to Swiss data protection standards and maintain strict confidentiality protocols. All client communications and documents are secured in compliance with legal and professional guidelines.

Yes. Refundo supports private individuals, SMEs and larger enterprises with tailored solutions that address the unique requirements of each client type.